Sonar Full Feature ListGet Started
Utilize the channel with the highest engagement rates to drive meaningful conversions at all stages in your funnel
Lead Qualification Bot
Route customers or prospects through a customized conversation flow for lead qualification, saving time and effort. The bot will then route the inquiry to the dedicated team/salesperson when it’s time to close a sale, after specified actions have occurred, or when the bot can no longer proceed. Having a bot to field initial sales questions also allows you to respond immediately, 24 hours per day, and increases the likelihood of conversion.
Send out mass texts to any segment of your target audience based on their properties. Campaigns are an easy way to send highly targeted messages to large groups of people with very little work. A Sonar user can segment their audience any way they like and send messages to that segment immediately, scheduled for later, or triggered through our API.
Drip Campaigns (Follow-ups)
Utilize custom drip campaigns — automated text messages scheduled to be delivered based on selected times or specific user actions. With follow ups, you can create custom, automated cadences that will “follow up” with consumers who forget or don’t initially respond to messages. When a lead or prospect replies, they will be removed from subsequent follow ups and escalated to a sales person.
Use information you collect about prospects from Sonar’s lead qualification bot or information stored in your CRM to generate a score for each lead that comes through the funnel. Use that information to route the lead appropriately to the right team or to another bot.
Desktop Chat Widget
Whenever someone visits your website on a mobile device, a custom “Click Here to Text Us” banner is generated so your customers are easily able to connect with you. When clicked, the customer’s native text app opens up with your company’s phone number pre-populated. This is a great way to generate inbound leads and interest in text messaging.
Make your team hyper-efficient with our robust automation and artificial intelligence features
Highly Customizable AI & Bots
We develop customized bot flows for your specific business need. Sonar’s chatbots will work hand-in-hand with your agents and will feel like an extension of your team. Respond to leads 24 hours per day to reduce the chance your lead will go elsewhere.
Setup sophisticated rulesets for routing or allow our bots to intelligently route leads to the right team at the right time.
Sonar’s Workflows is a powerful framework that allows you to use custom business logic on top of any of Sonar’s features. This allows Sonar to be easily and quickly customized for even the most sophisticated organizations.
Message Tags provide the ability to add more contextual information to your conversations. You can add tags on any message within a conversation.
API and Webhooks
Sonar’s API & Webhooks allow you to easily integrate Sonar into most of your existing technology stack. You can also pull specific Sonar features directly into your 3rd party or homegrown CRM.
Test between different versions of messaging to see which strategy is more successful in engaging and converting your audience.
Over a Dozen Integrations
Seamlessly connect with your customers through your CRM or tech stack. With over a dozen integrations, Sonar is built to work with your existing solutions or standalone.
Does someone you’re texting with want to call you? Whenever someone calls one of the numbers you’re texting from, we’ll automatically forward it to your call center number, customer support team, or wherever you need it to be routed to.
Improve productivity and customer experience with a scalable solution
Text From Inside of Salesforce
Sonar has a powerful and feature-rich text messaging integration available for Salesforce today. Harness the power of mobile messaging without having to leave Salesforce!
Simple & Lighting Fast Interface
We pride ourselves on how our platform looks and performs. We strive to deliver the best end user experience by continually updating our interface and expanding our features and functionalities. Sonar is incredibly fast and build from the ground up to be familiar to anyone who has used a messaging app.
Dedicated Partner Experience Team for Each Client
Sonar’s world-class partner experience team will be there for you every step of the way. Have a question, comment, or concern? Think of us as an extension of your team.
Lightning Fast Search
Search for previous conversations, specific keywords, or customer properties with Sonar’s lightning-fast search bar.
Context From Any Data Source (Integrations)
Synchronize information across data sources like Salesforce and Zendesk. This helps Sonar users gain and understand context about their customers without having to cross reference through another solution.
Conversation Collision Avoidance
Real-time notification that someone is currently responding to a customer so two members of your team don’t respond to the same person. Assignment and claiming features also allow your team to have designated routing to specific sales reps, seniority levels, or business units.
One of the easiest ways to get your customers into Sonar is to import them via CSV file. You can also export your customer information and all of your messages.
Sonar is built for enterprise. Our functionality and pricing model makes it easy to scale with your organization.
From access controls to team collaboration to analytics, we've got it all
Roles & Permissions
Manage and control the privileges of every feature in Sonar so you have full visibility of your team’s efforts. With role-based access controls (RBAC), you can align roles with your employees’ positions by giving access to only specific features and data.
Understand common themes and trends of your Sonar usage. Our highly detailed analytics page has all the data you need to make informed decisions based on your team’s or individual’s performance.
Separate and route your contacts/inquiries into teams within your organization. Tackle a prospect together or gain visibility on team engagements. Utilize the roles and permissions feature to control each team’s access to specific Sonar functionalities. Workflows can even be set at a team level for custom application logic.
Team & Agent Performance Reporting
Monitor the performance of your entire team or specific individuals. As an admin, you have full transparency over all of your team’s efforts and achievements. This data will be updated in real-time and available for viewing in the Analytics tab and also for export.
Sophisticated Property Management
Sort, filter, and categorize by contact properties. Send out drip campaigns based on grouping specific properties. Properties are intended to give you more context on the client/prospect and an easier way to categorize your audience.
Sonar ensures your company stays compliant to the evolving messaging policies and standards
CCPA, TCPA, GDPR
Sonar strives to keep your text messaging strategy compliant with CCPA, TCPA, and GDPR laws. We also work with carriers to pre-approve your campaigns so you stay compliant and have high delivery rates.
Double opt-in is a two-step verification process to confirm customers to your messaging list. Enabling double opt-in allows you to generate a messaging list that complies with TCPA policies.
Intelligent Timezone Compliance
Protect against sending text messages to customers outside of acceptable hours (as stated by TCPA law) by enabling the intelligent timezone compliance feature. You have the option to set your own range of acceptable hours as well if you do not want to utilize the TCPA default option of 8 a.m to 9 p.m. Messages sent outside of compliant hours will be queued up to be sent during the next compliant hour.
When a customer asks you to stop messaging them, we automatically unsubscribe and prevent further communication.
Message Delivery Status
Get notified if your message made it to the customer’s device. Have full visibility on the status of your message to see if it’s in queue, sent, delivered, or possibly experienced an error.
Intelligent Message Delivery
Campaign messages are intentionally sent out over a period of time to reduce the likelihood of carriers blocking due to spam. Sonar utilizes multiple phone number strategies for sending messages to improve deliverability rates. We offer local, toll-free and short code number options which can help increase deliverability based on use case.